FlightCompensator Privacy Policy

Privacy is extremely important to us. When we talk about privacy, all of our other policies or statements are aligned with ensuring the proper and professional handling and publication of your personal data. This is done with the respect of maintaining its confidential management.

This privacy statement applies to all entities associated with FlightCompensator.

Since FlightCompensator is based within the European Union, your personal data is processed according to EU rules and regulations. The entire goal of our company is aligned with this legal framework.

All activities regarding the handling of your personal data are outlined in this statement. From the types of information we collect to how we will process and utilize these data.

Our policies are structured in accordance with the European Union’s regulations, particularly the General Data Protection Regulation (GDPR) of 2016/679. This regulation helps individuals by offering rights to enhance their privacy protection.

FlightCompensator is obligated to ensure that this policy is adhered to and that all involved parties comply with the rules stated here.

FlightCompensator oversees all relevant data and its privacy. All methods used for processing and handling such information are appropriately supervised and monitored by FlightCompensator.

Principles

FlightCompensator’s policies use the following principles to guide the proper handling of personal data:

• The collection and processing of personal data is done transparently, lawfully, and fairly.

• When we request your personal data, it is done only for legal and appropriate purposes.

• When we request your personal data, it is solely for the relevant reasons related to enforcing your claim.

• We handle your personal data to ensure its accuracy.

• If certain data are a priority to us and are not subject to this claim, we ensure that they are deleted within reasonable means and as quickly as possible to protect your personal data.

• The system storing your personal data will identify those parts that are no longer usable for the claim and ensure they are removed from our storage to protect your data.

• We store your personal data in a system that guarantees its appropriate security.

• We will only share your personal data with third parties for the purpose of enforcing your claim, and only if this action proves relevant to your case.

• When you provide personal data to FlightCompensator, you may withdraw, delete, modify, or restrict the data in any way you deem necessary. FlightCompensator will comply with your request in all regards.

Personal Data

Personal data refers to any information that can identify an individual and is stored in relation to that individual’s personal data. Examples of personal data include names, addresses, phone numbers, dates of birth, and others.

Collection of Personal Data

Due to the nature of our services, in order to assist individuals in enforcing their right to flight compensation, we require them to provide personal data. In order to find a solution to their issue, we must first evaluate it and determine all variables relevant to their situation.

To check whether a claim falls under the EC 261 regulation, we require names, addresses, phone numbers, flight data, and any other relevant personal data to determine if a flight was delayed, overbooked, or canceled.

Through collecting these personal data, we can also provide the relevant information that passengers need to know about their situation. All of FlightCompensator’s activities revolve around these principles. The entire process leading to compensation collection for the passenger starts with collecting the relevant personal data for their case.

Use of Personal Data

The collected data is used to enforce the Client’s claim. FlightCompensator retains this data only as long as necessary to obtain the compensation for the Client authorized by EC 261.

Only FlightCompensator’s designated personnel have access to this personal data. They will only use it for its intended purpose and with appropriate permission.

Use of Cookies

Like most websites, FlightCompensator uses cookies to help our company learn how to serve our clients better. We analyze user behavior on our website as a whole. The data presented to our administrators is categorized in statistical groups that do not provide information about specific individuals.

On this website, everything represented by cookies and their technology is fully valid. If you do not agree with the cooperation between FlightCompensator’s website and yourself in this form, then entering into an agreement becomes impossible, so you must leave this website and refrain from using our services to assist you with your compensation claim.

Further information related to the use of cookies is stored in the Cookie Usage section. Please read it for further details and clarification.

Sharing of Personal Data

We only share your personal data with parties directly related to the subject of the Agreement. This allows us to proceed with your claim and obtain compensation for you under EC 261. We only share the data necessary to advance your case and the actions taken to resolve it. Any questions regarding this can be directed to any administrator at FlightCompensator, where you can discuss your preferences regarding the case. The contact details are available on this website.

Processing Security

The processing of all personal data is done in the safest manner possible. This applies both from the perspective of our personnel handling the data, as well as when transmitting it across networks and communication platforms to the relevant parties. Ensuring the proper use and safety of your personal data guarantees a secure environment where your claim can be solved in the best possible way.

Access, Modification, and Deletion of Your Personal Data

The Client can access their personal data at any time and may also request its deletion or modification. To ensure everything operates as originally intended, we need to maintain proper communication with the Client, especially when updating data. If you have any concerns about the handling of your personal data, or have an opinion about its presentation to third parties, you can use our contact details to open a communication line with us to make decisions in the way that best suits your needs.

Responsibility

In relation to the General Data Protection Regulation (GDPR), FlightCompensator can confirm at any time that it complies with all articles of the GDPR. Accordingly, we take full responsibility for everything related to this matter. To ensure that all relevant data reports concerning the case are well-documented, and we can prove our commitment to these principles to both authorities and our Clients at any time. Further details about the case can be found on our website’s contact information.

Complaints

Clients can file complaints regarding the handling of their personal data at any time. The designated personnel will ensure these complaints are handled accordingly, and the Client will have the final say in the decision-making process related to the matter. Complaints can be submitted through the contact information available on the FlightCompensator website.

Policy Changes

Our policies may change depending on various factors, including legislative changes or simply adjustments to the FlightCompensator management system.

Although we are authorized to make such changes, they will only affect Clients who have not yet entered into an agreement with us. In this case, our designated personnel will likely inform you accordingly. Reading the terms and all the relevant information provided on our website ensures that you will always have the necessary details to make the decision that best suits your situation.